Our advantage plus bundles are designed for small to medium sized companies looking to outsource all or nearly all of their IT needs.
Each bundle is designed with a balance of higher tier administration time as well as lower tier desktop support time.
We have packaged a number of value added services and options with all our advantage plus bundles to ensure our clients get more IT for their money.
Expanding and adding on to each bundle is easy, and bundles are flexible and can be tailored to fit specific need. Our goal is to help you to function and grow NOT to shoehorn you into a contract that doesnt fulfill your needs.
Why pay server support prices for desktop support work?
With the advantage plus plan, you pay fair rates for both desktop and network support! Each tailored plan is priced in two areas, with a lower price for the lower tier support. Save money where it counts!
Each advantage plus bundle comes complete with the following:
• Experienced technicians to provide first class support
Our technicians are experienced and well trained to handle a wide variety of technical areas. We have subject matter experts on a myriad of needs ranging from accounting to database development and design.
• Web based ticket and account management portal with advanced reporting
Interactive and fast, our web based ticketing system allows your users to report trouble with only a few clicks of a mouse. Detailed reports of problems, machines affected, and users affected provide insight into areas of improvement. Asset classification and tracking tools assist your company in tracking hardware purchases and lifecycle management.
• Documentation and change logging of all services performed
Because we strive for compliance and good practices we don’t want our customers to be left in the dark. We document every step we take to ensure you have the necessary information to recover from failure.
• Guaranteed 2 hour response time
Your network is a vital tool for your business, when that tool breaks money is lost. We Guarantee a 2 hour response time to critical problems so you don’t have to work without your tools.
• Quarterly review of network architecture and needs
As time goes by areas of improvement and adjustment will appear. We will sit with you once a quarter at a minimum and review your architecture needs for the future.
• Discounts on our other offerings such as firewall / vpn appliances and phone systems
Because support is only a small part of a larger picture we increase our value add by offering discounts on new hardware and our other services such as PCI compliance consulting and disaster recovery planning.
